Effective date: September 24, 2026
This policy explains how cancellations and refunds work for memberships and purchases on Tha-Shed.com (“Tha-Shed”, “we”, “us”). It is part of our Terms of Service.
1. Memberships renew automatically
Paid memberships (for example Studio Starter, Content Creator Studio and Content Creator Studio Pro) are subscriptions that renew automatically at the price shown at checkout, every month or every year depending on the plan you chose, until you cancel.
2. How to cancel
- You can cancel at any time from your Membership Account page by choosing Cancel next to your membership.
- You can also ask us to cancel for you through our contact page. Please include the email address on your account.
- Cancelling stops all future charges. You will not be billed again after you cancel.
3. What happens after you cancel
- You keep full access until the end of the billing period you have already paid for. After that, your membership ends and member-only features are no longer available.
- Your account itself stays open, so you can sign in and rejoin at any time.
- Monthly Studio tokens and allowances end with the membership and do not carry over.
4. Refunds
Because you can cancel at any time and keep access until the end of the period you paid for, payments are generally non-refundable. This includes partial months or years, unused days, and unused Studio tokens, credits or allowances.
We will refund a payment in these cases:
- Duplicate charges: you were charged more than once for the same thing.
- Charges after cancelling: you were billed for a renewal after you had already cancelled.
- Technical problems on our side: a problem with our service kept you from using what you paid for, and we were not able to fix it within a reasonable time.
- Where the law requires it.
Other refund requests, such as an accidental renewal you did not use, are reviewed case by case and granted at our discretion.
5. One-time purchases
One-time purchases such as Studio token packs are delivered to your account right away. They are non-refundable once any part of them has been used. Unused one-time purchases can be refunded if you ask within 14 days of buying them.
6. Failed payments
If a renewal payment fails, we will let you know and may try the charge again. If the payment still does not go through, your membership may be paused or ended until a valid payment method is added. You are not charged for a failed payment.
7. How to request a refund
Send us a message through our contact page within 30 days of the charge, with the email address on your account, the date and amount of the charge, and the reason for your request. We reply within 3 business days. Approved refunds go back to your original payment method, and your bank or card provider usually shows them within 5 to 10 business days.
8. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed. Changes do not affect purchases made before the change.
9. Contact us
Questions about billing, cancellations or refunds? Reach us any time through our contact page.